1. Agreeing to these terms
1.1 These Terms of Use ("Terms") are a contract between you and 2020 Vision Consulting, LLC, a Florida limited liability company doing business as The Quadrant Company ("QuadCo," "we," "us," "our"), with its principal place of business at 1860 SW Fountainview Blvd, Ste 67, Port Saint Lucie, FL 34986.
1.2 They cover everything we run: the marketing site at thequadco.ai, the learning app at app.thequadco.ai, the course AI for Healthcare Leaders, the Q Track add-on weeks, the Q designation and Q Network, our newsletter, and any other service we point back to these Terms (together, the "Services").
1.3 You agree to these Terms by checking the box at sign-in that says you agree to them. That check is an affirmative act, and it is the moment the agreement is formed. Every way into the Services runs through that same box: creating an account, signing in with an email link, signing in with a password, signing in with Google or Apple, redeeming an access key, and buying a course. Subscribing to the newsletter is covered by these Terms as well, and the newsletter form carries the same agreement. Both sides intend this electronic acceptance to have the same force as a handwritten signature under Florida's Uniform Electronic Transactions Act and the federal E-SIGN Act. We keep a record of the version you accepted and when you accepted it. If you do not agree, do not check the box and do not use the Services.
1.4 Some things we sell have their own extra rules — the Q Track, the Q application, a group or enterprise purchase. Where a specific agreement covers the same ground as these Terms, that specific agreement controls for that purchase, and these Terms cover everything else.
2. Who may use the Services
2.1 You must be 18 or older. The Services are built for working adults and are not directed at children. We do not knowingly collect information from anyone under 18, and if we learn we have, we delete it.
2.2 You are buying as a professional, not as a patient or a consumer of care. Our audience is people who run things in healthcare: COOs, CNOs, CMOs, service-line vice presidents, directors, managers, physician executives, and graduate students in health administration and related fields. Nothing here is patient education or personal medical guidance.
2.3 You are responsible for your own employer's rules. If your organization limits what outside training you can take, what tools you can log into, or what you can discuss outside the building, that is between you and your employer. Buying our course does not override any of it, and we cannot advise you on it.
2.4 One human, one seat. An account belongs to a single named person. Departments, teams, and shared inboxes cannot hold an account. See Section 9 if you want to buy for a group.
3. What QuadCo sells and what it does not
3.1 We sell education. You are buying access to course material, exercises, assessments, and a designation that reflects completing our program. That is the whole product.
3.2 The following list is what QuadCo is explicitly not providing. Read it once, carefully. Each line is a real limit on what you are buying.
Not clinical advice. Nothing in the Services is medical advice, medical direction, a care protocol, a treatment recommendation, or clinical decision support. Do not use it to diagnose, treat, triage, or make a call about any patient.
Not legal advice. We describe how rules like HIPAA tend to work in plain language so you can hold a smarter conversation with the people who do advise you. We are not your lawyers, and reading our material does not create an attorney-client relationship with anyone.
Not compliance certification. We do not audit you, approve you, certify your organization, validate your AI governance program, or attest that anything you do meets any regulation, standard, or contract.
Not accreditation, CME, or CE. QuadCo is not an accredited education provider. We do not currently offer continuing medical education, continuing education, or continuing professional development credit of any kind. If your license, board, or employer requires accredited hours, our course does not supply them. If that ever changes, we will say so plainly on the site and in the app — and until we do, assume it has not changed.
Not a licensed postsecondary institution, and not required to be. QuadCo is not licensed by the Florida Commission for Independent Education, and it does not need to be. Under Fla. Stat. 1005.06(1)(d), a provider that offers only continuing education or professional development, and awards no degree or diploma, sits outside the Commission's purview. Professional development is what we offer. A degree or a diploma is not.
Not an AI product or tool. QuadCo does not sell, host, license, resell, or operate an AI system for your use. We teach about AI. We do not hand you one to run on your data.
Not a staffing, recruiting, or credentialing service. The Q designation is not a job placement, a reference, or a background check.
3.3 No consultant relationship. Buying a course, joining a cohort, earning the Q, or emailing us a question does not make QuadCo your consultant, advisor, agent, contractor, or business associate under HIPAA. We do not take on any of those roles, and no instructor, staff member, or guest speaker can create one for us by saying otherwise in a chat, a call, or an email.
4. Your AI use is yours. The clause that matters most
This is the center of this agreement. If you read one section closely, read this one.
4.1 You decide what happens at your organization. We do not. Everything we teach is meant to make you a better judge of AI inside your own building. The judging is still yours. When you take a lesson, a framework, a checklist, a template, or a worked example from our course and apply it at work, that application is your professional act, made under your own authority, inside your own organization's rules.
4.2 Each of the following is yours to own. One rule per line, and every one of them stays with you.
Your AI governance. You are responsible for how your organization decides which AI tools get used, who approves them, who monitors them, and who shuts them off. We can show you what a governance structure looks like. We cannot be part of yours.
Your PHI and your HIPAA compliance. Protected health information — patient names, dates, record numbers, images, notes, anything that can point back to a real person — stays inside your controls. You are responsible for whether a tool may touch it, under what terms, and with what safeguards. QuadCo is not your business associate, will not sign a business associate agreement for course participation, and has no visibility into your systems.
Your vendor contracts and BAAs. Whatever you sign with an AI vendor is your contract. We are not a party to it, do not review it, and do not warrant that anything we taught you is consistent with its terms.
Your human-review checkpoints. We teach that a qualified human has to sit between an AI output and a consequential decision. Where that human sits in your workflow, who that human is, and whether the checkpoint actually holds is your design and your responsibility.
Your patient-safety decisions. Any decision that can reach a patient — a workflow change, a staffing model, a triage rule, a documentation shortcut — belongs to you and to the licensed clinicians and safety structures in your organization. Our course is not a safety review and cannot substitute for one.
4.3 We do not supervise, approve, or bless anything you build. QuadCo does not review, sign off on, endorse, or assume responsibility for any pilot, tool selection, policy, workflow, business case, contract, staffing decision, or patient-care decision a learner makes at their employer. Feedback from an instructor on a capstone or pilot plan is teaching feedback on an academic exercise. It is not approval to deploy, and it is not a professional opinion you may rely on.
4.4 Do not describe QuadCo as a reviewer or approver. You may say you completed our course and hold the Q. You may not tell your board, your executive team, a regulator, an auditor, an insurer, or a vendor that QuadCo reviewed, validated, approved, or supervised your work — because we did not.
5. No promise about outcomes, and no promise the material is current
5.1 AI moves faster than any course. What we teach reflects the state of the field at the time we recorded, wrote, or last updated it. Models change. Vendors change. Rules change. A screenshot, a capability, a price, or a regulatory description can go out of date without us catching it that week.
5.2 We make no promise about results. We do not warrant that the course will get you a promotion, a budget approval, a successful pilot, a cost saving, a quality improvement, or any other business or career outcome. What you get out of it depends on you, your organization, and a hundred conditions we cannot see.
5.3 AI outputs can be wrong — including from tools we teach. Any AI system can produce content that is inaccurate, incomplete, biased, out of date, or invented outright. Treat every AI output as a draft from a fast, confident, unreliable colleague. Have a qualified human review it before it touches anything that matters.
5.4 The Services are provided "as is." To the fullest extent the law allows, QuadCo disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted or error-free operation. Some states do not allow certain disclaimers, so parts of this may not apply to you.
5.5 You take on the risk of applying this at work. You decide whether to apply anything you learn here in a live setting, where, when, and with what safeguards. You make that decision knowing that QuadCo does not supervise the application, cannot see your systems, your patients, your staff, or your contracts, and has no way to check your work. You accept the risk that comes with that decision, and it is yours rather than ours.
6. Accounts and access keys
6.1 Give us accurate information and keep it current. Your name and email drive your enrollment, your certificate, and your Q record. Bad information there becomes your problem later.
6.2 Your login and access keys are yours alone. An access key or magic link we send you is the equivalent of a key to the building. Do not forward it, post it, or share it with a colleague. Anything done under your account is treated as done by you.
6.3 Tell us fast if something looks wrong. If you think someone else got into your account, email info@thequadco.ai right away so we can cut off access.
6.4 We may suspend an account to protect the platform. If we see credential sharing, scraping, or activity that threatens other learners or the service, we can suspend or close the account, with or without notice.
7. Acceptable use and prohibited conduct
Do not share your seat. One person, one account. Sharing a login, passing along an access key, or running a group of people through a single seat is a material breach of these Terms. So is screen sharing a lesson to people who do not hold a seat, whether you do it live on a call or by recording your screen and passing the recording along.
Do not copy or redistribute the course. No screen recording, screen capture for republication, downloading beyond what the app offers, transcription for distribution, reposting, reselling, or building a competing course from our material.
Do not scrape. No bots, crawlers, harvesters, or automated collection of course content, learner data, or site content.
Do not train AI on our material. You may not use QuadCo content — text, video, audio, images, assessments, frameworks, or the Q curriculum — as training data, fine-tuning data, or a retrieval corpus for any machine learning model or AI product, whether yours or a third party's. Using an AI assistant to help you study your own copy of the material for your own learning is fine. Ingesting our material into a system, a knowledge base, or a product is not. You also may not give an AI agent or assistant access to your account or to your copy of the material so that it can read, summarize, index, or reproduce the content for anyone other than you.
Do not attack or probe the platform. No attempts to break authentication, get into other learners' data, overload the service, or find and exploit weaknesses without our written permission.
Do not harass anyone. Discussions, cohort spaces, and the Q Network are professional rooms. Harassment, discrimination, threats, and abuse get you removed.
Do not misrepresent the Q. Section 11 spells out what the designation is. Claiming more than that — in a bio, a bid, a resume, or a pitch — is a breach of these Terms.
Do not post PHI or confidential employer data. Section 12 makes this a hard rule with real consequences.
8. Payment, refunds, and cohorts
8.1 What things cost. Current pricing is: AI for Healthcare Leaders, $29.99 for the six week self paced course, a founding cohort price holding through September 30, 2026, with the price increasing on October 1, 2026; QuadCo membership, $4.99 a month; the Q Track standard pathway, $149; the Q Track experience based pathway, for applicants with at least 1 year of hands on AI work experience, $99; and Q recertification, $49.99, which a certified Q pays once a year to keep the designation current and which is not a membership. The Q Track information sheet sets out the fee breakdown for each pathway, and is available at thequadco.ai/downloads/Q-Track-Information-Sheet.pdf. Section 8.5 is the refund terms. Where that sheet and Section 8.5 disagree about a refund, Section 8.5 governs. Prices are in U.S. dollars and can change. The price you paid at checkout is the price for that purchase.
8.2 Taxes are yours. Any sales, use, VAT, GST, or similar tax is on top of the listed price unless we state otherwise.
8.3 Payment processing. We take payment through Stripe. Your card details go to Stripe, not to us, and Stripe's terms cover how they handle them. We never see or store a card number.
8.4 The course fee is not refundable. Once you buy the course, the fee is not refundable, in whole or in part, for any reason. That includes a change of mind, unused access, and a decision not to start or not to finish. Membership fees work the same way, and a lapsed membership is not refunded either. Before you pay, you can create a free account and take a sample lesson at no cost, so you can judge the material before spending anything. Cancelling a membership stops future charges. It does not refund charges already made. If you think you were billed in error or charged twice, that is a billing correction rather than a refund, and you should email info@thequadco.ai so we can look at it.
8.5 The one fee we refund. If we decline your Q Track application, we return the $49 application fee less the card processing fee. That is about $47.25 back, and it reaches you within 30 days of the decision. We keep back the processing fee because the card networks keep it from us. This is the only fee QuadCo refunds. The $99 experience pathway fee is not refundable. Once an approved applicant begins the track, the $100 track fee is not refundable either, because the review and the track are the work you are paying for. Q recertification fees are not refundable once the term starts. One thing on this page is not a fee refund and is not an exception to this clause: if we move or cancel a cohort ourselves, Section 8.7 sets out what you can ask for.
8.6 Cohort seats are capped. We cap cohorts at 500 learners per month so the experience holds. Seats are first come, first served, and paying does not guarantee a seat in a specific month if that month is full.
8.7 If we reschedule or cancel a cohort. We can move a cohort's start date, change its delivery schedule, or cancel it. If we do, you can take the next available cohort at no extra cost, or ask for a full refund of what you paid for that cohort. That choice is the whole of what we owe you for a schedule change, and Section 8.5 points here for it.
8.8 How long access lasts. Your access to the course you purchased does not expire on a set date. We may retire, replace, or update course material over time, and we do not promise that any specific lesson, video, or version stays available. We may close an account that has been inactive for a long period. If we ever do, we will give you notice by email at the address on your account, with a reasonable opportunity to sign in and keep the account open, before anything is deleted.
8.9 Chargebacks. If you dispute a charge with your bank instead of talking to us first, we may suspend your account while the dispute is open.
8.10 The membership is a subscription that renews on its own. QuadCo membership costs $4.99 a month. Monthly is the only interval there is, and there is no yearly membership. It renews automatically at that price every month until you cancel, and we charge the card on file each time it renews. Q recertification is a separate thing and works the other way: it is a one time $49.99 charge a Q chooses to pay each year, it never renews on its own, and we never charge a card for it without the Q paying it themselves. You can cancel at any time from your account page in the app, in the same few clicks it took to subscribe, without emailing anyone and without waiting for us. Cancelling stops every future charge. It does not refund anything already paid, per Section 8.4. Your membership access continues through the end of the period you have already paid for, and then it ends.
9. Intellectual property and your license to use the course
9.1 We own the material. All course content — video, audio, text, slides, worksheets, assessments, frameworks, templates, and the structure of the curriculum — belongs to QuadCo or to the people who licensed it to us. U.S. and international copyright law protects it.
9.2 Our marks. The Quadrant Company, QuadCo, Operategy™, the Q designation, the Q Network, "Healthcare Leaders Who Use AI," and the boxed Q logo are trademarks of QuadCo, whether registered or not. You may not use them in your own branding, product, service, course, or marketing without our written permission. Section 11 covers the narrow ways a Q holder may reference the designation.
9.3 What you get. We grant you a personal, limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and view the course content you paid for, for your own professional learning, for as long as your access lasts.
9.4 What that license does not include. You may not copy, publish, sell, rent, sublicense, or share the content. You may not use it to teach, train, coach, or consult for anyone else, paid or unpaid. You may not build a derivative course, workshop, or product from it. Internal reuse of our slides or worksheets to run your own training session inside your employer is not permitted under a single seat.
9.5 Group and enterprise buys. If you want to put a team, a department, a residency program, or a graduate cohort through the course, contact info@thequadco.ai. Group terms exist for exactly this and are the honest way to do it.
9.6 Your own notes are yours. Notes you take, and work you write in your own words while learning, belong to you. That is different from copying our material.
9.7 Some breaches cannot be fixed with money. A breach of Section 7 or Section 9 causes harm that money cannot repair, because course material that has been copied, posted, or passed around cannot be called back. Where that happens or is about to, QuadCo may ask a court for an injunction or other equitable relief without proving actual damages and without posting a bond, in addition to any other remedy it has. Section 13 does not limit this.
9.8 Group and enterprise terms sit on top of this section. A group or enterprise agreement can widen the license in Section 9.3 for the seats it covers. Nothing in it widens the license for anyone outside those seats.
9.9 Seat audits. Where we have a reasonable basis to believe one account is serving several people, we may review that account's access records, including sign-in times, locations, devices, and viewing patterns, and we may ask you in writing to account for what we found. You have 10 business days to answer in writing. Refusing to answer is itself a breach of Section 7.
9.10 These restrictions do not end when your access does. The restrictions in Section 7 and Section 9 continue permanently after your access ends, however it ends.
10. Work you submit. Capstones, pilot plans, discussion posts
10.1 You keep ownership. A capstone, pilot plan, worksheet, discussion post, or any other thing you submit ("Learner Content") stays yours.
10.2 The license we need to run the course. You grant QuadCo a worldwide, royalty-free, non-exclusive license to store, display, reproduce, and adapt your Learner Content for the purpose of operating the Services: reviewing and grading it, giving you feedback, running peer review, moderating, improving our teaching, and handling support.
10.3 Showcasing needs your say-so. If we want to feature your work publicly — in marketing, a case study, a sample library, a newsletter, or a future cohort's material — we will ask you first and you can say no. If you agree, that permission also lets us use your name, title, and organization exactly as you approve, and nothing beyond it.
10.4 THE HARD RULE: no PHI, no confidential employer data. Do not submit protected health information. Do not submit patient names, initials, medical record numbers, dates of service, images, chart excerpts, or any detail that could identify a real person. Do not submit your employer's confidential material either — contracts, pricing, vendor terms, security details, board material, unannounced strategy, or anything marked confidential.
When your assignment needs a real-world example, invent one or scrub it down. Change the numbers, drop the names, describe the situation in general terms. Every assignment in the course is designed to work fine with a made-up example, because we built it that way on purpose.
If you break this rule, we may delete the submission, fail the assignment, suspend your account, or close it, and we may be required to notify others. We do not want your PHI, we did not ask for it, and we are not equipped to hold it.
10.5 Nothing you send us is confidential unless we agree in writing. Ideas, suggestions, and feedback you send us about the course or the product are free for us to use without payment or credit.
11. The Q designation and the Q Network
11.1 What earning the Q means. It means one thing: you completed QuadCo's program, including the Q Track weeks, and met QuadCo's own standard for applied AI judgment in a healthcare leadership setting, as assessed by QuadCo.
11.2 What the Q does not mean. Read this list before you put the Q anywhere public.
It is not a clinical credential. It says nothing about your ability to practice medicine, nursing, pharmacy, or any other clinical discipline.
It is not a license. No state, board, or government body issues, recognizes, or backs it.
It is not accreditation. No accrediting body reviewed our curriculum, and the Q carries no CME, CE, or CPD credit.
It is not a compliance or safety certification. Holding the Q does not certify you, your team, your vendor, or your organization as HIPAA-compliant, AI-governed, or patient-safe.
It is not a QuadCo endorsement of your work. We certified that you learned. We did not certify what you go on to build.
11.3 How you may describe it. Say that you completed AI for Healthcare Leaders and hold the Q designation from The Quadrant Company. Use the designation with your name in the format we publish. Do not present it as a degree, a license, a board certification, or an accredited credential, and do not use the boxed Q mark on your own product, service, or company material.
11.4 Recertification. The Q stays active while you keep it current at $49 per year and meet whatever recertification requirements we publish for that year. Let it lapse and it goes inactive, which means you should stop presenting it as current until you reinstate it.
11.5 We can revoke the Q. Grounds for revocation include: cheating or misrepresentation in the assessment or application; claiming the Q means something it does not; submitting PHI or confidential employer data; using QuadCo's name or marks to imply we reviewed or approved your work; harassment or abuse inside the Q Network; and any material breach of these Terms. We will tell you why, and you can respond in writing before the decision is final. Revocation does not come with a refund.
11.6 The Q Network is a room, not a promise. Access to the Q Network is a benefit tied to an active designation. We do not promise a particular set of members, events, introductions, referrals, or business outcomes, and we can change the format or end it.
12. Third-party AI tools, links, and vendors
12.1 Mentioning a tool is not endorsing it. We name real AI tools and vendors so the teaching stays concrete. A tool showing up in a lesson, a screenshot, a demo, or an exercise is not a recommendation, an endorsement, a security review, a procurement recommendation, or a statement that the tool is safe for healthcare use.
12.2 Their terms govern, not ours. If you sign up for a third-party tool, your relationship is with that vendor. Their terms, privacy policy, security posture, data-handling practices, and business associate agreement control what happens to anything you put in. We are not a party to it and cannot fix it.
12.3 We are not paid to say a vendor's name. If that ever changes, we will disclose the relationship where the tool appears.
12.4 Links off our sites. We are not responsible for the content, accuracy, or safety of any site we link to.
13. Limitation of liability
13.1 No indirect damages. To the fullest extent the law allows, QuadCo and its owners, employees, instructors, contractors, and guest speakers are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost business opportunity, reputational harm, or the cost of substitute services — even if we were told such damages were possible.
13.2 The cap. To the fullest extent the law allows, QuadCo's total liability for all claims arising out of or relating to the Services is limited to the amount you actually paid QuadCo in the twelve (12) months before the event that gave rise to the claim, or one hundred U.S. dollars ($100), whichever is greater.
13.3 This cap is part of the deal. The prices in Section 8 are what they are because of this allocation of risk. Both sides agree that is the bargain.
13.4 What this does not cover. Nothing here limits liability that cannot be limited by law, including liability for fraud, willful misconduct, or death or personal injury caused by our negligence. Some states do not allow certain limits, so parts of this may not apply to you.
14. Indemnification for your workplace use
14.1 You cover us for what you do at work. You agree to defend, indemnify, and hold harmless QuadCo and its owners, employees, instructors, contractors, and guest speakers from any claim, demand, loss, liability, penalty, regulatory action, or expense (including reasonable attorneys' fees) arising out of or relating to:
- how you applied anything you learned inside your organization, including any AI pilot, tool, policy, workflow, contract, or decision;
- any patient-safety, privacy, employment, or quality consequence of those decisions;
- your disclosure of PHI or confidential employer data to QuadCo or in any QuadCo space, in breach of Section 10.4;
- your breach of these Terms or of any law that applies to you;
- your misuse of the Q designation or QuadCo's marks; and
- your Learner Content, including any claim that it infringes someone's rights.
14.2 How it works. We will tell you promptly about any claim we want covered, and you get to control the defense with counsel we reasonably approve. You cannot settle in a way that admits fault on our behalf or imposes an obligation on us without our written consent.
15. Privacy
How we collect, use, and protect personal information is covered in our Privacy Policy at thequadco.ai/legal/privacy, which is part of these Terms by reference. Read it. It is where you will find what data we hold, how long we keep it, who processes it for us, and how to ask for a copy or a deletion.
16. Suspension and termination
16.1 You can leave anytime. Email info@thequadco.ai to close your account. Closing an account does not by itself trigger a refund; Section 8 governs refunds.
16.2 We can suspend or terminate. We may suspend or end your access if you materially breach these Terms, if your payment fails, if we are required to by law, or if we retire the Services. Where it is practical and lawful, we will give notice and a chance to fix the problem first.
16.3 What survives. Sections 3, 4, 5, 7, 9, 10, 11.2, 11.3, 13, 14, 18, and 19 survive termination, along with anything else that by its nature should.
16.4 Termination for a Section 7 or Section 9 breach. If we end your access because you breached Section 7 or Section 9, you get no refund of anything you have paid, and any Q designation you hold is revoked at the same time.
17. Changes to these Terms
We can update these Terms. When we make a material change, we will post the new version with a new "Last updated" date and give you at least 90 days notice by email or in the app before it takes effect. When you next sign in after a material change, you will be asked to accept the new version before continuing. If you do not want to accept it, you can stop using the Services, and a member can cancel before the change takes effect so no further charges are made. Fees already paid are not refunded, and the 90 days notice is there so you have time to decide.
18. Governing law and disputes
18.1 Florida law governs these Terms and any dispute arising out of them, without regard to conflict-of-law rules.
18.2 Talk to us first. Before starting a formal proceeding, email info@thequadco.ai with a plain description of the problem and what you want. Both sides agree to spend thirty (30) days trying to work it out. Most things end here.
18.3 If that fails. Any dispute that the thirty days does not settle goes to the state or federal courts located in St. Lucie County, Florida, and both sides consent to that jurisdiction and venue. Nothing here stops either side from bringing a qualifying claim in small claims court, and nothing here limits QuadCo's right under Section 9.7 to ask a court for an injunction.
19. General
Severability. If any part of these Terms is held unenforceable, that part is trimmed to the smallest extent needed and the rest stays in force.
No waiver. If we do not enforce something right away, we have not given up the right to enforce it later.
Assignment. You cannot transfer your account or these Terms to someone else. We can assign them in a merger, acquisition, or sale of the business.
Entire agreement. These Terms, the Privacy Policy, and any specific agreement for a particular purchase are the whole agreement between us about the Services, and they replace anything said earlier.
Events outside our control. We are not liable for delays or failures caused by things we cannot reasonably control, including outages, natural disasters, and acts of government.
Notices. We will reach you at the email on your account. Reach us at info@thequadco.ai, or in writing at 1860 SW Fountainview Blvd, Ste 67, Port Saint Lucie, FL 34986.
20. Contact
The Quadrant Company
2020 Vision Consulting, LLC dba The Quadrant Company
Email: info@thequadco.ai
Mail: 1860 SW Fountainview Blvd, Ste 67, Port Saint Lucie, FL 34986